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Thread: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

  1. #201
    GOS 3.0 GOS's Avatar
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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Quote Originally Posted by steelydave View Post
    Have you tried plugging the tracking number into the USPS website or Royal Mail's website? I think the tracking number system is global now, and often the tracking site of the destination country (ie if you're in the US use USPS) will give you the most detailed, up to date tracking info.
    OK, I tried both USPS and Royal Mail and both said the system couldn't find the status.

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    I wonder why they simply don't use Royal Mail? Seems all other packages I get from UK use Royal Mail.

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Closer....my shipment is closer. Arrived at JFK Int'l Airport yesterday. OK, so the tracking service does seem to work decently.

    I remember someone wishing we wouldn't post about our shipments..... do I care? Nope...


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    Default 3 New SACDs from Dutton Vocalion - In The US

    Quote Originally Posted by GOS View Post
    Closer....my shipment is closer. Arrived at JFK Int'l Airport yesterday. OK, so the tracking service does seem to work decently.

    I remember someone wishing we wouldn't post about our shipments..... do I care? Nope...

    Yes, my shipment tracking info says the 3 SACDs arrived at JFK, cleared customs and left USPS Jamaica NY International Distribution Center heading for the destination.
    Sounds like an arrival this week.

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  7. #205
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    Default Re: 3 New SACDs from Dutton Vocalion - In The US

    Quote Originally Posted by bmoura View Post
    Yes, my shipment tracking info says the 3 SACDs arrived at JFK, cleared customs and left USPS Jamaica NY International Distribution Center heading for the destination.
    Sounds like an arrival this week.
    Woo Hoo! Yep. I purchased the 2 new multi-channel titles, along with some others I didn't previously buy. A total of 6 for me coming.

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    Default Re: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

    I am based in Japan and over the past 2 months I have ordered 3 x 2 SACD's (albeit through amazon as I had GV's to use)

    2 packs came by 'Jersey Post' and took 11 days and 1 pack via 'Asendia' which took 13 days.

    Neither had any customs duty

    The most recent pack took three hours from order (Amazon) to dispatch (D-V)...



    Hope this helps

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    Friendly Moderator bmoura's Avatar
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    Default Re: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

    Quote Originally Posted by britmarc View Post
    I am based in Japan and over the past 2 months I have ordered 3 x 2 SACD's (albeit through amazon as I had GV's to use)

    2 packs came by 'Jersey Post' and took 11 days and 1 pack via 'Asendia' which took 13 days.

    Neither had any customs duty

    The most recent pack took three hours from order (Amazon) to dispatch (D-V)...

    Hope this helps
    Jersey Post?
    Yet another option.

    My Asendia shipment went out on 10/18 and is headed for the local post office this evening according to USPS.
    So all 3 SACDs should be here very soon.

  11. #208
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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    I happened to be working from home after lunch today, and USPS dropped off my Vocalion order. Guess I didn't know I'd have to sign for it, but I did. How ironic I was home...

    Anyway, just a little disappointed as 2 of the 5 disc cases were cracked. My guess is since I ordered 5, they didn't stack nicely in the package and the 5th one was sort of shoved in the package on an angle creating an odd shape/tension. One has about a 3 inch crack and the other probably 2 inch crack.

    Oh well, not the end of the world obviously....and it did travel a long ways. Just glad they are here now!

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Quote Originally Posted by GOS View Post
    I happened to be working from home after lunch today, and USPS dropped off my Vocalion order. Guess I didn't know I'd have to sign for it, but I did. How ironic I was home...

    Anyway, just a little disappointed as 2 of the 5 disc cases were cracked. My guess is since I ordered 5, they didn't stack nicely in the package and the 5th one was sort of shoved in the package on an angle creating an odd shape/tension. One has about a 3 inch crack and the other probably 2 inch crack.

    Oh well, not the end of the world obviously....and it did travel a long ways. Just glad they are here now!
    I contacted DV about this issue...jewel boxes are prone to this damage...even with padding...I mentioned going with cardboard sleeves and the person I was in contact with said he would forward my idea...when damage is restricted to the front cover...no problem...I have a lot of CD's with perfect jewel cases and the front is easy to replace...

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  14. #210
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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Quote Originally Posted by Clint Eastwood View Post
    I contacted DV about this issue...jewel boxes are prone to this damage...even with padding...I mentioned going with cardboard sleeves and the person I was in contact with said he would forward my idea...when damage is restricted to the front cover...no problem...I have a lot of CD's with perfect jewel cases and the front is easy to replace...
    Yes, I agree, front is easy...and mine are both front cracks. Not hinges....

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Her Majesty's Royal Mail delivered to Cornstock Nation today in good order.
    Economy option.
    Cast your dancin' spell my way, I promise to go under it...

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Quite a few of my DV case fronts have been cracked... I really dont care as long is the disc is pristine (I rip them all anyway)... never-the-less... maybe Iíll send them a heads-up so they get an idea of the extent of the problem...
    "One Quad to rule them all, One Quad to find them; One Quad to bring them all and in the darkness bind them."
    "The Quad is what gives a Sound System its power. It's a sound field created by four pulsing speakers that surrounds us and penetrates us."

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    First time cracked for me.


    Sent from my iPhone using Tapatalk

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    Default Re: 3 New SACDs from Dutton Vocalion (October 2017)

    Quote Originally Posted by Clint Eastwood View Post
    I contacted DV about this issue...jewel boxes are prone to this damage...even with padding...I mentioned going with cardboard sleeves and the person I was in contact with said he would forward my idea...when damage is restricted to the front cover...no problem...I have a lot of CD's with perfect jewel cases and the front is easy to replace...
    I've had a few cracked cases with my D~V orders as well as with Audio Fidelity's SACDs with the cardboard outer sleeves

    Of course, to remedy the situation, I've stocked up on higher quality replacement jewel cases from Sleeve City http://www.sleevecityusa.com/single-...ses-s/1845.htm

    IMO, they're actually better quality than BOTH D~V and AF's cases and from time to time they even offer a 15% off sale. It pays to sign up for their newsletter and enroll your email on their list.

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    Default Re: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

    Just received the 7 Surround Sound SACDs for December from Vocalion via Royal Air Mail.
    Must be a new tweak to their delivery system. Faster delivery than before!

    Nice job Vocalion.

    Time for some listening...

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    Default Re: New Dutton Releases for January!

    Oh Hell Yeah - Me Doc and Chet Atkins order fiiiiiiiiiinnnnnnnnnnnnally arrived wow


    FUNK ME

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  26. #217
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    Default Re: New Dutton Releases for January!

    Question...... I ordered the two Art G. titles on January 5th. It's the 3rd time that I've ordered direct from DV. The other two times I didn't pay for tracking but this time I did. I know that with my other orders they never sent a shipping confirmation e-mail, but I assumed that since I was paying for tracking this time that they might notify me of a tracking #. Yes? No?

    I am also a little concerned about this order because when I check my order history on their site, this order isn't listed even though I did get an order confirmation e-mail (w/ order #) when the order was placed. They also charged my credit card immediately after I placed the order.

    Anyone have similar experiences?

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    Default Re: New Dutton Releases for January!

    I ordered a couple discs on December 16th. I did not receive a tracking number. I've sent a couple emails asking to confirm that the order shipped. No reply.

    All I have is my PayPal receipt. I know with the holidays things may have been delayed. I'm expecting to receive them by the end of next week.

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    Default Re: New Dutton Releases for January!

    The tracking is used so DV can check the status of a package in case it doesn't arrive. It's the old school way of doing things. These days people expect to be able to track orders themselves (quite understandably, one might argue) but that hasn't always been the case and DV clearly has no way to easily provide such a thing through their website. Which doesn't mean the additional expense isn't worth it.

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    Default Re: New Dutton Releases for January!

    Quote Originally Posted by Snood View Post
    Oh Hell Yeah - Me Doc and Chet Atkins order fiiiiiiiiiinnnnnnnnnnnnally arrived wow
    Would Snood tell us how much time elapsed from ordering to receipt?

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    Default Re: New Dutton Releases for January!

    Quote Originally Posted by privateuniverse View Post
    Question...... I ordered the two Art G. titles on January 5th. It's the 3rd time that I've ordered direct from DV. The other two times I didn't pay for tracking but this time I did. I know that with my other orders they never sent a shipping confirmation e-mail, but I assumed that since I was paying for tracking this time that they might notify me of a tracking #. Yes? No?

    I am also a little concerned about this order because when I check my order history on their site, this order isn't listed even though I did get an order confirmation e-mail (w/ order #) when the order was placed. They also charged my credit card immediately after I placed the order.

    Anyone have similar experiences?
    I had the same experience...and here is what I learned and did..they don't send shipping notices...what you can do is this...when they send you an email with your order number on it just use that email and send a reply asking for the tracking number..they use Asendia....here is their website...just understand that the tracking system is not very exact...

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  34. #222
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    Default Re: New Dutton Releases for January!

    I received my Dec 15th order about Jan 10, that seems to be about normal to the US. My early Jan order for the 3 latest is also "out there". I don't go for the tracking but have never had a lost shipment. That said, looking at my Account's order history on their site, the last entry is for a November order, so its clear that they don't keep that data up to date in any way...which is odd since you'd think that would be automatically compiled. John

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    Default Re: New Dutton Releases for January!

    Quote Originally Posted by John Svensson View Post
    I received my Dec 15th order about Jan 10, that seems to be about normal to the US. My early Jan order for the 3 latest is also "out there". I don't go for the tracking but have never had a lost shipment. That said, looking at my Account's order history on their site, the last entry is for a November order, so its clear that they don't keep that data up to date in any way...which is odd since you'd think that would be automatically compiled. John
    From my observations.. these are all signs of a small company..maybe not a "mom and pop" venture...but it's not very big...both times I have contacted them I got responses from Simon..and he's a nice guy and very British...you can tell they are trying to do things the right way and I would surmise that their new found popularity(from quad fans and music lovers on forums)has overwhelmed them..of course they don't do things as "polished" as the amazons of the world..and I guess "old school"might apply to their business model...but what a diamond in the rough for us music lovers

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  37. #224
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    Default Re: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

    Quote Originally Posted by John Svensson View Post
    I received my Dec 15th order about Jan 10, that seems to be about normal to the US. My early Jan order for the 3 latest is also "out there". I don't go for the tracking but have never had a lost shipment. That said, looking at my Account's order history on their site, the last entry is for a November order, so its clear that they don't keep that data up to date in any way...which is odd since you'd think that would be automatically compiled. John
    My experience is similar. The Vocalion orders arrive in the US anywhere from 1 week to 3 weeks via Ascendia/Swiss Post.
    Apparently the discs are sent from the UK to Switzerland and then to the US.

    Right now my Chet Atkins Surround SACD shipment is in New York after being shipped out in late December. So this one looks like a 3-weeker.
    No activity yet on the Art Garfunkel & Lynn Anderson SACD shipment. So it's probably a 2 to 3 weeker.

    Ideally Vocalion would offer shipment via an express carrier like DHL, Fed Ex or UPS.
    That would increase shipping costs to the customer. But the customers willing to pay for expedited shipment would have full tracking information - and delivery much quicker.

    A good example of that is CD Japan. They offer international shipping that brings you the SACDs on the release date.
    Pretty much every time.

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    Default Re: Dutton Vocalion Surround SACD Orders Sent by Royal Mail & Ascendia

    Thanks for the info everyone!


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