- Jun 11, 2014
- Int Space Station
Great, thanks heapsHey, another NZ'er. I'm not the official welcomer, but welcome! Here's a great big thread that may see you right: https://www.quadraphonicquad.com/fo...-side-of-the-moon-blu-ray-disc-failure.22496/
A friend of mine has the DSOTM Immersion box set and the Bluray has just failed, it wont load. As I was about to buy this set also(just to get the Bluray) I am quite concerned that my copy will also have this issue. Has anyone got any ideas on how to go about getting the discs replaced? Or do we have a dud on our hands?
Just wanted to add my thanks here also for the great information posted here.
I contacted the email address, got an automated reply which asked for proof of purchase and a mailing address.
I supplied those last night, check email this morning... disk has been posted to me. Blown away!
I wish more audio production houses were like this.
@Snood - no . . . they did not want the defective disk returned. I guess they passed that point after about 1,000 replacement disks.
I am really pleased with this service, which makes me realise how low my expectations are these days that companies will do the right thing by its customers.