Hwasop Lim
New member
- Joined
- Jun 2, 2011
- Messages
- 1
I would say it's much better not to do anything with DVD4Music.com in the first place.
I placed two orders worth 125.50 GBP and 136.24 GBP in December 2010, but received only two items worth 34.50 GBP (both in reality and according to the DVD4Music website) in the following few months. After some e-mail exchanges I had to initiate chargeback requests. Then the merchant issued a refund only for the earlier (125.50 GBP) order. He still owes me a partial refund worth 101.74 GBP ( = 136.24 GBP minus 34.50 GBP).
I have the partial chargeback request with VISA pending for three months. (My credit company says that the merchant is still contesting my request, claiming that all of the 136.24 GBP order has been fulfilled normally!!! This is absurd!)
I placed two orders worth 125.50 GBP and 136.24 GBP in December 2010, but received only two items worth 34.50 GBP (both in reality and according to the DVD4Music website) in the following few months. After some e-mail exchanges I had to initiate chargeback requests. Then the merchant issued a refund only for the earlier (125.50 GBP) order. He still owes me a partial refund worth 101.74 GBP ( = 136.24 GBP minus 34.50 GBP).
I have the partial chargeback request with VISA pending for three months. (My credit company says that the merchant is still contesting my request, claiming that all of the 136.24 GBP order has been fulfilled normally!!! This is absurd!)
The best way to handle this - use visa/mc chargeback system; if they will happen more than e-shops average have, then DVD4Music will be disconnected from payment network. Google and consult your bank.