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New John Lennon collection, remixed in 5.1 surround & Dolby Atmos out in October!

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Stupy

Active Member
Joined
May 30, 2011
Messages
84
Location
Australia
My order was on 31 August. On 25 October I sent MusicVaultz a pleasant request for an update. I got the 3-14 days everyone else seems to have got.

I gave up two days ago and emailed back requesting the refund if they have not sent it (which appears to be the case). No reply yet.

My leaning is as someone suggested above - they may have set the price too low and want us to cancel.
 

califcab

Member
Joined
Aug 27, 2017
Messages
41
My order was on 31 August. On 25 October I sent MusicVaultz a pleasant request for an update. I got the 3-14 days everyone else seems to have got.

I gave up two days ago and emailed back requesting the refund if they have not sent it (which appears to be the case). No reply yet.

My leaning is as someone suggested above - they may have set the price too low and want us to cancel.
Received this on my follow up this week - Pestering them nicely does not seem to be working. Getting ready to give up and cancel, which they have offered to do on all of their email responses.


Digital Stores CS UK
Tue, Nov 17, 3:17 AM (5 days ago)
to me
Hi Thomas,
Thank you for your email.
Please accept my apologies for the delay.
I am afraid we are still awaiting delivery of the item you have ordered.
I can confirm that we are chasing our supplier for any update as to when we can expect this to arrive although at this time we do not have an exact date.
As soon as stock arrives we will ship all orders and you will be sent an email confirmation. Should you no longer wish to wait, please let us know and we can cancel this from your order for you.
Should you have any further questions, please do not hesitate to contact us.
Kind Regards,
Sophie

Digital Stores Customer Services.
 

J. PUPSTER

2K Club - QQ Super Nova
QQ Supporter
Joined
May 30, 2017
Messages
6,724
Location
CALIFORNIA (CENTRAL)
I have no guilt about getting a freebie from MusicVaultz. This is the last email I sent to customer service:
View attachment 59595
Probably good to give it to them straight and not Sugar Coat it LC; I haven't ordered from them yet AFAIK, but probably never will now. Interesting to see if and how they respond.
Hope it works out for you!
 

Scott M4

500 Club - QQ All-Star
Joined
Jan 3, 2010
Messages
536
Location
Toronto, Canada
I ordered the Tangerine Dream "Hades" box through Music Vaultz, as they were the first to offer it, the price was reasonable and it was mailed free in Canada... but... the box was released everywhere else and then was being sold out and I wrote them. Got a reassuring response, awaiting stock, etc. Still nothing, wrote again, and also got the "do you want to cancel?" response. I think I finally got it 2 months or so after it was released elsewhere. I wasn't worried about the timeliness but very worried about missing it, or paying a stupid price later. Whew! Great box and I finally got some prime TD in surround!
 

Stupy

Active Member
Joined
May 30, 2011
Messages
84
Location
Australia
So I gave up and cancelled the order. Then MusicVaultz eventually said they had processed the cancellation and that a refund would come in 3-5 business days. This did not happen. Now I have to follow the Paypal process others have done. Suffice to say, I would not recommend ordering from this source.
 

boxhead

Senior Member
Since 2002/2003
Joined
Aug 24, 2003
Messages
241
Location
Sydney, Australia
So I gave up and cancelled the order. Then MusicVaultz eventually said they had processed the cancellation and that a refund would come in 3-5 business days. This did not happen. Now I have to follow the Paypal process others have done. Suffice to say, I would not recommend ordering from this source.
Yeah, my refund had not been processed after 6 business days despite them saying it would take 3-5 days. I sent them a reminder email - they apologised saying it was 'stuck' in their system and that they'd get right on it. That seemed to fix the issue and it was in my account the next day.

I won't use them again, but if you persevere it may be easier than requesting a chargeback.
 

BPWingN

Member
Joined
Apr 20, 2018
Messages
25
Location
Canada
I am going through the same thing with MusicVaultz. I emailed them yesterday saying they were quite overdue in refunding my PayPal account. We'll see what happens.
 
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