I ordered the Doobie Brother Quadio Box Set on October 5. It sat at Rhino with "Unshipped" status for 2 weeks. I sent an email inquiring about it every 3 or 4 days. Suddenly after 14 days, they responded to all of my emails that the unit had shipped. They then sent a tracking # for UPS that is incorrect and invokes an error at UPS.com. It's been in "SHIPPED" status now for 7 days, I still don't have it, don't know where it is, and now we're radio silence again on email contact. If you need this for a Christmas present, order now, or wait until it's available in retail stores.