AI-generated "customer" comments on Amazon

[kfbkfb]

https://www.amazon.com/Polk-Audio-PSW108-Loudspeaker-Renewed/dp/B006HCQZDQ?th=1

Kinda odd to sort of imply that a Marantz receiver is needed with this subwoofer.


Kirk Bayne

 

[Steve Bruzonsky]

https://www.amazon.com/Polk-Audio-PSW108-Loudspeaker-Renewed/dp/B006HCQZDQ?th=1

Kinda odd to sort of imply that a Marantz receiver is needed with this subwoofer.


Kirk Bayne

Does the same company own Marantz and Polk? I betcha! And of course no doubt AI will be programmed for advertising purposes.

 

[kfbkfb]

Actually, it turns out that they are.

Possibly, Amazon should review their AI process so as to exclude specific mentions of other brands, just keep the receiver recommendations vague (perhaps only related to the power output).


Kirk Bayne

 

[stoopid]

https://www.amazon.com/Polk-Audio-PSW108-Loudspeaker-Renewed/dp/B006HCQZDQ?th=1

Kinda odd to sort of imply that a Marantz receiver is needed with this subwoofer.


Kirk Bayne

That's a summary that Amazon's AI generates based on keywords from the reviews, it's likely not doing anything abnormal nor does that necessarily mean the reviews have been padded with 'friendly' brands. In this specific case, the sub has been around a long time. Long before AI and even predates some of the fake-review era on Amazon.

If there's better examples of this being an actual issue for Amazon, this wouldn't be the one to use IMO.

 

[stoopid]

Just to corroborate my point above, Amazon's oldest review on this page is from late 2014, 9+ years ago.

 

[kfbkfb]

I check the Amazon reviews for durability info (seems like many of the low priced region free [and convert PAL to NTSC] DVD players fail after a short time).

I find the % ratings to be the most useful, I bought my newest receiver from Amazon (checked the owners manual to see if it would decode MCH DSD via HDMI), not many customers require this functionality, I don't recall any Amazon reviews mentioning it.

I buy my home audio/video equipment from Best Buy (mostly), Amazon (sometimes), Walmart (lots of TVs, DVD players, VCRs + 2 receivers[~35 years ago]), the Amazon AI created customer review summary is of minimal value to me (kinda interesting to see Amazon use AI for this purpose though).


Kirk Bayne