I've been selling some titles on ebay lately. Mostly, really good luck. Recently, I had a title for sale, and a person from Mexico asked me if I would ship to Mexico. Of course, I said no...as I only sell in US.
He then assured me shipping to Mexico is easy, lots of members on ebay have done so with no issues. Couple days later, I get message through ebay and he has paid for shipping via a third party. (Can't remember the names, but I got all the info via ebay). Essentially, all I had to do was ship to a forwarder in Cincinnati, who would then take care of all the paper work and ship it direct to this person's house (or, whatever address they gave)
All went fine - received notification that the forwarder in Cinci received it. A day later, I received a notification that they shipped it. Then, a few days later, I received notification it was delivered.
Just today, I received a message from the buyer saying it never arrived and they want to know what to do. OK, right now I'm so effing pissed off I could spit fire. This person chose to pay for this service...I didn't.
Is ebay going to force me to refund their money? I am going to be furious......I know if I don't this person will probably trash my name on ebay......
Comments?
He then assured me shipping to Mexico is easy, lots of members on ebay have done so with no issues. Couple days later, I get message through ebay and he has paid for shipping via a third party. (Can't remember the names, but I got all the info via ebay). Essentially, all I had to do was ship to a forwarder in Cincinnati, who would then take care of all the paper work and ship it direct to this person's house (or, whatever address they gave)
All went fine - received notification that the forwarder in Cinci received it. A day later, I received a notification that they shipped it. Then, a few days later, I received notification it was delivered.
Just today, I received a message from the buyer saying it never arrived and they want to know what to do. OK, right now I'm so effing pissed off I could spit fire. This person chose to pay for this service...I didn't.
Is ebay going to force me to refund their money? I am going to be furious......I know if I don't this person will probably trash my name on ebay......
Comments?