neil wilkes
2K Club - QQ Super Nova
Hi All.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
Hi All.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
Hi All.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
Hi All.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
Hi All.
I have just been made aware there are serious issues with PS3 devices not playing the latest XTC Blu-ray, Oranges & Lemons.
Apparently what happens is the loading screen appears, then everything goes black.
This only seems to be happening on PS3 devices, and as a result we have spoken at length to Playstation support who have also given me permission to summarize our conversations online, so here goes:
Sony have told me that there are 3 reasons a disc will not load.
1 - Damaged, dirty or defective disc.
2 - Region/Zone code mismatch (Zone B player will expect Zone B discs)
3 - Console system fault.
It cannot be an authoring fault - Sony have confirmed this as if it were an authoring fault then the disc BD-J package would not load on any players at all - and it definitely does. We have checked on Oppo, LG, Denon, Samsung & Pioneer players and the disc loads & plays perfectly.
It cannot be a disc error - too many issues for a manufacturing fault, plus again it would not load on other players.
It is therefore either reason 2 or reason 3. Several lengthy discussion with Playstation support have ended up with the following email from Sony, summarizing our phone conversations:
As discussed over the phone, we may have reasonable belief that there is an issue with your PS3 console registering the Blu-ray discs you mentioned. We will have a further look at what we can do to solve this problem for you. We're sorry that you are having issues playing the Blu-ray discs that you have purchased.
Sony have now escalated the problem, as they are thinking it is a firmware issue and that this is most likely simply because the disc plays on everything else - at first the initial statement was that Sony Devices started changing the way region/zone coding is handled on Blu-ray in an alleged attempt to stamp out piracy, and that a disc encoded to allow playback in all regions/zones is an unofficial setting and that the intent is to prevent any region/zone mismatch allowing playback. In short, if a disc is encoded to Region/Zone A it will not play back on a device set to Region/Zone B - and region free is unofficial & unsupported, and may not work. We do not accept this, and even if it is true it is not down to Sony to attempt to prevent region free discs from functioning. I said to the man on the phone that this has to be firmware related, and he categorically stated that Sony's security packages may very well refuse to play back a disc where the disc region/zone coding does not match the player region/zone coding and the fact these discs are region/zone free is irrelevant & that a lot of people were very unhappy about these changes.
Anyway - in summary please, please do not get in touch with either Burning Shed or Amazon as they will not yet be able to help but instead please report the issue to Playstation or Sony support. The more reports they get about this the more chance they will fix the problem quickly.
In the meantime, I wish to assure everyone that we are working with Sony Technical to resolve this issue & get a firmware fix for this issue and I will post updates here as I get them.
Finally, I would very much like to hear from someone with a PS4 - can you please get in touch with me via email or PM?
I apologise profusely for these issues but it is absolutely beyond our control. We are working with Sony technical, as I wrote earlier, and we will get a firmware fix for this issue as soon as possible.
