- Oct 24, 2006
- San Francisco Bay Area
Stopping complaining about some obvious immoral BS isn't my style.
I just got off the phone with Sony's highest level of customer relations. They are sending a bunch of feedback direct to Sony's engineering department. I told them sales descriptions need to be changed, that there is much documentation online stating that NOBODY can play these discs using this unit, despite them working on other units. There needs to be a firmware update to correct this. I recommend everybody else who has the time to call Sony assistance and escalate this to the highest to send these same concerns to the engineering department and demand a firmware update to correct this. I am also exchanging this defective unit in case another one works to the description, and will review on the Amazon listings so other potential buyers are aware of the incorrect descriptions.
I doubt a firmware update will happen, but the more people that give this feedback to Sony, the better the chances.
I don’t get what you mean by “defective” on these units. Maybe the documentation isn’t clear on a few issues. But, had you been a member here when Sony first started making these units, everyone understood what these units could do, and what they could not.
Contacting Sony maybe might make a change in the manual or advertising, but we don’t want them to take away features with a new Firmware update. If one’s player is working as intended, I personally, for my own needs, don’t recommend update for unit. Although I could be wrong, and an update might be needed for say, certain discs like the 4K ones.