Hi,
Thanks for ordering Big Big Train - Stone And Steel bluray which is due for release next Friday.
Unfortunately there is an issue with the initial pressing which may cause playback problems in areas which use NTSC as the standard for video.
If you’re in Europe (incl UK), Middle East, Africa, India, China, Australia and New Zealand you shouldn’t have any problems. Outside of these areas we cannot guarantee playback and cannot provide support.
The band have asked that we offer to send you the album wherever you are but strictly on the understanding that there are no returns and no refunds if this issue affects you.
With this in mind could we ask you only to reply to this email if you DON’T want us to send your copy now and indicate that you’re happy to wait for the next pressing. We’ll advise of exact dates when we know ourselves but it’ll be sometime in July.
For the technically minded here is more detailed information from the band:
http://www.bigbigtrain.com/Stone_And_Steel_Bluray_Technical_Briefing.pdf
So please write back if you DON’T want us to send you a copy this time and we’ll keep your order on hold until the new pressing in the summer.