Strilo
1K Club - QQ Shooting Star
I've been having issues here and there with my Sony UBP-X800 4k Blu Ray player lately. In the middle of watching a disc, it will suddenly stop, the screen goes black and the remote doesn't do anything. The receiver acts as if the player has been powered off, then a few seconds later acts as if the player has been powered back on. After a few times, I managed to hit keys in the right way and saw an error message on screen from the player saying that the disc could not be read. I took the player in to Best Buy, where I have a Geek Squad protection plan and they kept it for two days. They said they could not reproduce the issue, but they reset it to factory defaults and made sure it was on the latest firmware. They mentioned that if the issue came back, we could ship it off to be serviced, but that it would take 4-6 weeks.
I had it back for about two weeks, listening to Blu Ray music discs (like the White Album yay!) and other digital 5.1 FLAC files worked just fine for me. However, my housemates were watching movies on disc and apparently it happened a few times to them as well. Yesterday I took the player back to Best Buy and said I wanted to have them ship it off. They told me that they can do that, but they have to reproduce the issue first and because the last time they were unable to do that, it might be environmental in my house. They suggested it could be the receiver or the HDMI cable. Personally, I think either of those is total BS. The issue happened with my old Yamaha receiver and also with the new one, so it's clearly not the receiver. Also not really sure how a receiver could cause the player to not read the disc... As for the cable, I am skeptical there as well. If they can't reproduce the issue, I picked up a new HDMI cable and will test with that. If the issue returns, they said I could have a Geek Sqaud in home advisor come out for free to check things out.
Anyone have any thoughts or suggestions? Seems to me to be pretty cut and dried as a hardware issue with the player, but when the tech cannot reproduce the issue, it gets sticky.
I had it back for about two weeks, listening to Blu Ray music discs (like the White Album yay!) and other digital 5.1 FLAC files worked just fine for me. However, my housemates were watching movies on disc and apparently it happened a few times to them as well. Yesterday I took the player back to Best Buy and said I wanted to have them ship it off. They told me that they can do that, but they have to reproduce the issue first and because the last time they were unable to do that, it might be environmental in my house. They suggested it could be the receiver or the HDMI cable. Personally, I think either of those is total BS. The issue happened with my old Yamaha receiver and also with the new one, so it's clearly not the receiver. Also not really sure how a receiver could cause the player to not read the disc... As for the cable, I am skeptical there as well. If they can't reproduce the issue, I picked up a new HDMI cable and will test with that. If the issue returns, they said I could have a Geek Sqaud in home advisor come out for free to check things out.
Anyone have any thoughts or suggestions? Seems to me to be pretty cut and dried as a hardware issue with the player, but when the tech cannot reproduce the issue, it gets sticky.