We preordered a deluxe editon of the Who's new album when it was first announced. It was ordered through Who's official site.
This weekend, I asked Joe "did we ever see that new Who?" "No, and I've been contacting them to no avail," was his response.
Joe sends me an E-Mail this morning:
"After three attempts and no responses, I finally heard back from Who Customer Service overnight. I needed to copy and paste all the order information (my address, what I ordered, order number) and send it back to them to request a refund. I have already ordered the Who album from Amazon UK and it should be arriving around the end of next week."
Doesn't the Who's official site know what orders are in their system? And they charged us weeks ago.
Reminds me of when Borders were in the throes of bankruptcy. I saw the first batch of Sundazed Moby Grape CD's in stock in their stores. Yet, I preordered them directly from Sundazed weeks before when they first announced them. It was weeks after Borders got them that I received them. Of course, Bob Irwin and his gang of idiots got their money on my purchase before they were shipped. Bet they're still waiting for Borders to pay that invoice!
Meanwhile, I called Acoustic Sounds last Friday (6 days ago) and ordered $500 of discs. It hadn't shipped, nor did I get any indication that it was shipping or had shipped. I got no call on something they were to follow up on and didn't. Yet, the card was authorized last Friday. It still hasn't shipped and I'm now waiting for the supervisor to call me back. We're no further than we were last Fridey. And I have an order#. So, they know they have the order.
Welcome to the 21st Century. Horrible customer service is the norm.
What the hell is wrong with these people?
This weekend, I asked Joe "did we ever see that new Who?" "No, and I've been contacting them to no avail," was his response.
Joe sends me an E-Mail this morning:
"After three attempts and no responses, I finally heard back from Who Customer Service overnight. I needed to copy and paste all the order information (my address, what I ordered, order number) and send it back to them to request a refund. I have already ordered the Who album from Amazon UK and it should be arriving around the end of next week."
Doesn't the Who's official site know what orders are in their system? And they charged us weeks ago.
Reminds me of when Borders were in the throes of bankruptcy. I saw the first batch of Sundazed Moby Grape CD's in stock in their stores. Yet, I preordered them directly from Sundazed weeks before when they first announced them. It was weeks after Borders got them that I received them. Of course, Bob Irwin and his gang of idiots got their money on my purchase before they were shipped. Bet they're still waiting for Borders to pay that invoice!
Meanwhile, I called Acoustic Sounds last Friday (6 days ago) and ordered $500 of discs. It hadn't shipped, nor did I get any indication that it was shipping or had shipped. I got no call on something they were to follow up on and didn't. Yet, the card was authorized last Friday. It still hasn't shipped and I'm now waiting for the supervisor to call me back. We're no further than we were last Fridey. And I have an order#. So, they know they have the order.
Welcome to the 21st Century. Horrible customer service is the norm.
What the hell is wrong with these people?