I received a further reply from Janice. I was rather disappointed. Below is the email I received and after I'll post my response. I suspect I will have to repurchase at a much higher cost, maybe splurging for the Deluxe Edition so I can guarantee a good gold copy of the disc. Did any discs from the Deluxe Edition fail?
Hello Matthew
I am so sorry but unfortunately that release is no longer available - we have searched our warehouse and archives for possible stock but to no avail. You must be disappointed – is there another Bryan Adams release that we could send you as some kind of compensation? We have the Reckless Vinyl album and CD and of course many other Bryan Adams releases. If you could let me know if you’re interested in any of his other product I will check stock first!
Again, please accept our apologies.
Best wishes
Janice
On behalf of Universal Music Group, London
And my response:
Hi Janice,
Thank you for getting back to me and for searching for a replacement. You are right that I am disappointed it is no longer available. I purchased this title as I wanted the surround sound remix. I still have my original LP in good condition for the original stereo mix. I have looked at Amazon Canada and US and see they still have stock of the single disc Blu-Ray as well as the Deluxe Edition with Blu-Ray, which the latter seems to not have been issued with the defect prone Blu-Ray. Would you have any way of offering me a coupon or arrangement for discount with either Amazon site for either edition? I do not want to seem greedy by preferring the Deluxe Edition, but I'd feel assured of getting a disc that won't fail. Failing these options, could at least the download of the 5.1 mix be made available? My download card never worked for me. I have to assume I waited too long for that option. The download site has changed and my code seems to break the site. If these things I have suggested aren't possible please let me know and we can decide from there what to do.
Thank you again for taking the time to get back to me and for searching for a replacement for me.
Matthew
Can anyone tell me if the download options had a 5.1 mix available and did anyone DL it? My download never worked. The site crashed after I put in my code.
Hello Matthew
I am so sorry but unfortunately that release is no longer available - we have searched our warehouse and archives for possible stock but to no avail. You must be disappointed – is there another Bryan Adams release that we could send you as some kind of compensation? We have the Reckless Vinyl album and CD and of course many other Bryan Adams releases. If you could let me know if you’re interested in any of his other product I will check stock first!
Again, please accept our apologies.
Best wishes
Janice
On behalf of Universal Music Group, London
And my response:
Hi Janice,
Thank you for getting back to me and for searching for a replacement. You are right that I am disappointed it is no longer available. I purchased this title as I wanted the surround sound remix. I still have my original LP in good condition for the original stereo mix. I have looked at Amazon Canada and US and see they still have stock of the single disc Blu-Ray as well as the Deluxe Edition with Blu-Ray, which the latter seems to not have been issued with the defect prone Blu-Ray. Would you have any way of offering me a coupon or arrangement for discount with either Amazon site for either edition? I do not want to seem greedy by preferring the Deluxe Edition, but I'd feel assured of getting a disc that won't fail. Failing these options, could at least the download of the 5.1 mix be made available? My download card never worked for me. I have to assume I waited too long for that option. The download site has changed and my code seems to break the site. If these things I have suggested aren't possible please let me know and we can decide from there what to do.
Thank you again for taking the time to get back to me and for searching for a replacement for me.
Matthew
Can anyone tell me if the download options had a 5.1 mix available and did anyone DL it? My download never worked. The site crashed after I put in my code.