Import CDs hasn't updated my price. The higher price is still showing. I've never dealt with their customer service before, but I've seen plenty of comments here saying that they can be difficult. For those of you with experience with their customer service, what is the best way to go? My order included three other yet-to-be-released items. Do I contact them and ask them to grant me the lower price? Do I cancel just the Tull set from my order and re-order? Or should I cancel my entire order and place the whole thing over again?
Luckily, I've only ever had to contact their customer service once (in something like a dozen orders, maybe more). I emailed them literally minutes after receiving a shipping notice for Bob James's
One--also, coincidentally, minutes after learning that that title was a a stereo-only SACD. They responded a day later, telling me that they couldn't pull it back once it was in the system as "shipped." (They were willing to let me return it, but only if I paid the return postage. To their credit, ImportCDs had never mistakenly advertised the disc as MCh in the product description; only the label had, on its own website.)
If there's time to cancel the entire thing and re-order before it ships, that might be the way to go.
