Tidal Adds Dolby Atmos Music

[davidjpoole]

I'm trying to play Tidal Atmos via a Fire TV 4K stick plugged into an Oppo 205. I've the latest Fire TV software, Tidal "Master" setting available in the Tidal Hifi subscription (30 day trial).
The stick works fine with Amazon Prime Video Atmos content, but somehow can't get Tidal to get out of Dolby Digital Plus, or PCM (on the MQA tracks).

What am I missing?

 

[himey]

I'm trying to play Tidal Atmos via a Fire TV 4K stick plugged into an Oppo 205. I've the latest Fire TV software, Tidal "Master" setting available in the Tidal Hifi subscription (30 day trial).
The stick works fine with Amazon Prime Video Atmos content, but somehow can't get Tidal to get out of Dolby Digital Plus, or PCM (on the MQA tracks).

What am I missing?

No Atmos no dice. Stick needs the proper initial hdmi handshake.

 

[humprof]

I'm trying to play Tidal Atmos via a Fire TV 4K stick plugged into an Oppo 205. I've the latest Fire TV software, Tidal "Master" setting available in the Tidal Hifi subscription (30 day trial).
The stick works fine with Amazon Prime Video Atmos content, but somehow can't get Tidal to get out of Dolby Digital Plus, or PCM (on the MQA tracks).

What am I missing?

What @himey said. The stick needs to be plugged into an Atmos-capable AVR, not an optical disc player.

 

[davidjpoole]

Thanks for responding
So why does Prime Video Atmos work this way?

I tried plugging the stick directly to NAD T777v3 that supports Atmos (and has been playing Atmos blu-ray fine). Same issue. It shows as Dolby Digital Plus.
i checked audio settings on Tidal app and it says “best available” (other options are stereo and always Dolby Digital)

 

[EricKalet]

Thanks for responding
So why does Prime Video Atmos work this way?

I tried plugging the stick directly to NAD T777v3 that supports Atmos (and has been playing Atmos blu-ray fine). Same issue. It shows as Dolby Digital Plus.
i checked audio settings on Tidal app and it says “best available” (other options are stereo and always Dolby Digital)

Maybe switch your Tidal account setting to "HiFi" not Master

 

[davidjpoole]

Thanks Eric. I've tried changing it from Master to HiFi, and same thing. Receiver says "Dolby Digital +" and I'm getting stereo listening to Tidal tracks from Atmos playlist marked with Atmos logo. Any other suggestions?

 

[EricKalet]

Hmmmm, How about the Fire Stick settings?

 

[davidjpoole]

Yes, I've tried adjusting the Fire Stick 4K settings. I have it set to "best available". Here's the screen

 

[EricKalet]

Yes, I've tried adjusting the Fire Stick 4K settings. I have it set to "best available". Here's the screen

Perfect! And both the Stick and AVR are up to date for firmware?

 

[davidjpoole]

Yes, stick firmware is Fire TV OS6.2.7 (or similar number string that says 'is most up to date') and NAD is also latest from a couple of weeks back.

 

[davidjpoole]

I tried toggling between the different Fire TV app audio settings (best available > always dolby digital > always dolby digital plus > stereo)...still no dice. In fact, it has reverted to PCM Stereo.
Also tried going back forth between Fire TV stick in Oppo vs. NAD receiver.

 

[EricKalet]

Yes, stick firmware is Fire TV OS6.2.7 (or similar number string that says 'is most up to date') and NAD is also latest from a couple of weeks back.

And Tidal is updated as well? If yes I would restart everything. Power down all devices, and also unplug the AVR for 60 seconds.

 

[davidjpoole]

Yes, I installed Tidal app from Fire app store a few days ago. Also tried uninstalling and re-installing.
I powered down and unplugged. Same situation.
I double-checked the receiver setting and its just HDMI audio and video (currently Fire stick is plugged directly into receiver)

 

[EricKalet]

Yes, I installed Tidal app from Fire app store a few days ago. Also tried uninstalling and re-installing.
I powered down and unplugged. Same situation.
I double-checked the receiver setting and its just HDMI audio and video (currently Fire stick is plugged directly into receiver)

Hmmmmmm and still no Atmos?

 

[EricKalet]

AVR setting?

 

[davidjpoole]

Still no Atmos. And thanks for sticking with me on this
How do you mean, "AVR setting"?

 

[davidjpoole]

Reminder: Atmos is working through Fire stick when playing Atmos content on Prime Video, just not via Tidal app.

 

[SMS]

I recall someone saying that Atmos capabilities need to be detected upon initial tidal setup. It sounds like your initial setup was done when plugged into the Oppo. Maybe try uninstalling the Tidal app, then then reinstall/setup with it plugged into the NAD.

 

[davidjpoole]

Thanks SMS. I'll try that approach

 

[davidjpoole]

That worked!
Listening to The Band in Atmos now.
Thanks so much to you and Eric for helping me work it out